WHEN WILL I GET MY ITEMS?
All orders are subject to a processing period prior to shipment, usually 2 - 3 business days.
Most orders leave the warehouse within 3-5 business days after receipt of payment.
Shipments should arrive within 2 to 3 weeks of purchase.
Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.
Any unexpected import/customs taxes are the responsibility of the buyer, and munchkinskidswear.com is not liable for these.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Products are shipped as they are processed, and may be coming from different warehouses, so may arrive separately. You will have received a separate tracking number for each package so you can track them all.
WHERE IS MY PACKAGE?
You can track your package HERE. It can take a few days after shipping for your tracking details to appear, so if you don't see them, please try again at a later date.
You should receive your package within 2 - 3 weeks of purchase. Once a package leaves our warehouse it is out of our control, and we rely on USPS to deliver it in a timely manner. They usually do a pretty good job, but nobody's perfect and occasionally a package gets lost or delayed. If you haven't received your package within 4 weeks, please let us know, we're happy to place a search request with USPS on your behalf. USPS won't let us place a search request before this time, so unfortunately it's out of our hands until then.
WHERE DO YOU SHIP TO?
We are only able to ship within the United States and Canada at this time, but we hope to expand to other countries in the near future.
WHERE ARE MY ITEMS COMING FROM?
We have warehouses throughout the United States, New Zealand, Australia, Asia and Europe. The warehouses we ship your order from will depend on what item you have ordered and where you live.
MY TRACKING SAYS MY PACKAGE HAS BEEN DELIVERED BUT IT HASN'T BEEN. WHAT DO I DO?
Don't panic! USPS is notorious for delivery scanning items before they have actually been delivered. Most of the time we find this is the reason your tracking will say it's been delivered when it hasn't been, and it will show up within 1 to 3 days. In the meantime:
- Check with your neighbors in case it has been misdelivered
- Check around your house or mailbox
- Call your local post office to search for the item
If all these things fail, call your local post master and raise the issue. If you would like a letter from us to pass on to your post master as extra reinforcement, please let us know. We're more than happy to back you up.
HOW DO YOU DETERMINE YOUR PRICES?
Our pre-sale prices are the recommended retail prices by our suppliers and industry standards. Our sale prices vary depending on the promotion.
WHY DO I SEE AN EXTRA FEE ON MY BANK STATEMENT?
Some banks charge a transaction fee for shopping online which you'll see on your statement. If we owned the banks, we would never charge fees, we hate them as much as you do! If there was any way we could influence your bank, we would. Unfortunately we have no control over whether your bank does this, so this is something you will need to discuss with them.